(UPDATED JUNE 29, 2020)
A notice from Sigma Corporation of America to our customers:
With the on-going COVID-19 global health crisis, Sigma Corporation of America is committed to caring for the health and well-being of our employees, customers, partners and communities. With that in mind, we have taken several actions in accordance with all recommended procedures, guidelines, and protocols as advised by the CDC, the United States Government, and state, regional and local public health agencies
In compliance with recent directives from authorities in New York and California, Sigma’s offices and repair facilities in Ronkonkoma NY and Burbank California are available as follows:
- Repair services at both locations are available for mail-in and drop-off/pick-up customers at our facilities. (Please note that guests will be allowed in the lobby areas only).
- To schedule service at our facilities, and to speed up the drop-off process and minimize contact between our employees and guests, please follow these procedures:
- For our Ronkonkoma facility, please create a service order online, before dropping off equipment. A service order can be created through the link on our Service and Support page or directly through this form.
- For our Burbank facility, please contact us directly.
- Beginning July 6th, visitors and product demos will resume at our Burbank facility by appointment only, and will follow strict cleanliness and social distancing. These Procedures and Precautions will also be detailed during the appointment confirmation. For Appointments please call (213) 699-0561 or email burbankinfo@sigmaphoto.com
- The Ronkonkoma fulfillment center is available for shipments; however, we apologize for any delays that may occur during this time and we greatly appreciate your patience and understanding.
We will continue to monitor the ongoing situation and follow the advice and guidance of federal and state authorities. As conditions change, we will update any modifications in our operations on our website. The health and well-being of our customers, clients, and employees remain our top priority during this difficult time.
We wish every one of our customers, friends, and family safety and good health during this unprecedented time.
Sigma Corporation of America
15 Fleetwood Court Ronkonkoma, NY 11779 Tel: 631 227-2036 Toll Free: 800 896-6858 Fax: 631 585-1895 E-mail: info@sigmaphoto.com