Important Information regarding Gray Market Sigma Products:
What seems attractive at first glance often hides a very different story underneath:
Sigma Corporation of America is the only Authorized importer/distributor of Sigma Products in the United States and provides service and support for those products.
While legitimate goods are imported and handled by the Sigma Corporation of America, gray imported products have often changed hands many times. Often, gray imported products have been removed from their protective packaging and stored in less than optimal conditions, which might affect the efficiency and lifespan of the product. In summary, gray importers can only undercut legitimate retailers because of their irregular practices.
Legitimate USA products come with different manuals, warranty cards and accessories than the versions intended for sale in other global markets.
The majority of Gray Market products are sold online at discounted prices. Look for the following terms, which often indicate that a product is Gray Market.
- Import Model
- PE (Professional Edition)
- Warranty via Seller
- International Version/Warranty
- Gray/Grey Market
- USA Seller Warranty
- Off Market
- Direct Import
- USA Coverage by Seller
- Seller Warranty
Gray Market products may contain a limited warranty from the seller, but they are NOT covered by a Sigma Corporation of America warranty and additional charges may apply for repair of those products.
As of January 1, 2017, any product that is not imported by Sigma Corporation of America or purchased from an unauthorized Sigma USA Dealer will not be serviced under warranty regardless of the service required. The Sigma Corporation of America Service department will service these products for a minimum $250 charge in addition to the required parts and labor charges at the owner’s expense.
For more information please check Service and Support Policy.
If in doubt, contact Sigma Corporation of America. For your convenience we have provided list of Authorized Dealers by zip code.
Please note: Any Sigma product with missing or invalid serial number is considered “Tampered Product” and therefore, any manufacturer warranty will be void and null.